How Do I Return An Item?
Returning an item is a straightforward process designed to make things as convenient as possible for you. Simply log in to your account and create a support ticket. Once your ticket is submitted, you will be issued an RMA (Return Merchandise Authorization) number. This unique number is essential as it helps us track your return, identify its origin, and ensure a smooth and efficient resolution.
When filling out your support ticket, we kindly request that you provide detailed information about the issue or fault with the item. The more details you include, the better equipped we will be to assist you. Once we review your ticket, we will send you the RMA number along with the return address where you can ship the item back to us.
By following this process, we can ensure that your return is handled promptly and efficiently, getting you closer to the resolution you need. We’re here to make returns hassle-free for you!
14-Day Money-Back Guarantee
- If you decide within the first 14 days after purchasing your item that it’s not the right fit for you, you can return it to us.
- The cost of returning the item to us will be your responsibility.
- Upon receiving the item in acceptable condition, we will issue you a full refund. However, the refund amount will exclude the original postage costs.
- To qualify for a refund, the item must be:
- In its original packaging.
- In the same condition as when you received it (unused, undamaged, and complete).
Experiencing an Issue in the First 14 Days?
- If you experience any problems with your item within 14 days of receiving it, especially if it’s hardware-related, we’ve got you covered.
- Let us know about the issue, and we’ll take care of the rest. No need to worry about extra expenses or hassle.
- We will arrange to collect the item from your location at no cost to you, saving you time and effort.
- Depending on the issue, we will:
- Repair the item to resolve the problem.
- Replace it with a new one if needed.
- Refund the full amount if the issue cannot be resolved.
After the First 14 Days
- If you experience any issues with your item after the first 14 days, you will need to return it to us for assistance.
- Refunds are no longer available once the 14-day period has passed.
- Your item is covered by a 90-day Return to Base (RTB) warranty.
- Under this warranty, we will either repair or replace the item, depending on the issue.
- It is the customer’s responsibility to package the item securely for shipping and return it back to us.
- Please ensure the item is properly protected during shipping to prevent any further damage.
- Once we receive the item, we will inspect it and take the necessary steps to resolve the issue.
- Our goal is to provide you with a repaired or replaced product as quickly as possible.
90 Days Return-To-Base Warranty
Warranty Overview:
- All refurbished products, unless stated otherwise, come with a 90-day Return to Base (RTB) warranty.
- This warranty can be extended to 1 year under the same terms and conditions.
What the Warranty Covers:
- The warranty applies to hardware-related issues that may arise during the warranty period.
- In the event of a hardware fault, you can return the item to us, and we will either repair or replace it.
- Once repaired or replaced, we will ship the item back to you at no additional cost.
Return Process:
- Customers are responsible for shipping the item back to us for warranty claims.
- In certain cases, we may offer free pick-up for the faulty item, depending on the specific circumstances.
What the Warranty Does NOT Cover:
- Software-related issues (e.g., operating system errors, application malfunctions).
- Accidental damage to the item (e.g., drops, spills, or impacts).
- Battery-related issues, as the battery is not included under the warranty coverage.
- Faults caused by unauthorized hardware modifications or changes made after purchase.
Extended Warranty:
- The same policies apply if you choose to extend the warranty coverage to 1 year, ensuring peace of mind for a longer period.
Our Battery Policy
- All our laptops are shipped with a minimum battery performance level marked as “Good.”
- Upon receiving your laptop, the battery is expected to last at least 1 hour of usage.
- Each laptop undergoes thorough testing before shipment to ensure quality and functionality.
- Please note that batteries are considered consumable components, meaning they naturally degrade over time with regular use.
- Due to their consumable nature, batteries are not covered under the 90-day or 1-year RTB Warranty.
- However, if you experience an issue with the battery within the first 14 days of receiving your laptop, simply contact us.
- In such cases, we will provide a replacement battery free of charge to resolve the issue promptly.
TFT Dead Pixel Allowance
- TFT displays are made up of a specific number of pixels, and each pixel consists of three sub-pixels: red, blue, and green.
- Each sub-pixel is controlled by its own transistor, making the production of TFT panels a highly complex process.
- Due to the complexity of the manufacturing process, defects in pixels or sub-pixels can occur at any time during the lifespan of the panel.
- These pixel defects cannot be repaired or replaced once they occur.
- To ensure fairness and protect consumers, ISO has developed a standard to regulate the acceptability of these defects.
- ISO-13406-2 outlines the number of pixel faults that are considered acceptable before a panel qualifies for a replacement.
- Although this standard is primarily for new TFT monitors, we follow the same guidelines for our refurbished monitors.
- This ensures that customers purchasing refurbished monitors can expect a similar experience to those using new TFT displays.
- The acceptable number of defective pixels depends on the native resolution of the LCD panel.
- As per the standard, up to 2 defective pixels per million pixels is permissible.
A detailed table is provided to specify the allowable number of malfunctioning pixels based on the resolution of the monitor, aligning with the ISO guidelines.
